Pre-Order and Deposit Policy
Pre-Order Payments: ** Buyers have the option to pay the full amount of the item or a non-refundable deposit. Pre-ordering an item with a ‘deposit only’ requires the buyer to have an active PayPal account.**
If a full payment is made and the buyer wishes to cancel the pre-order, we will refund 90% of the total amount, as per the 10% non-refundable deposit option.
Non-Refundable Deposits: ** Pre-ordering an item with a ‘deposit only’ requires the buyer to have an active PayPal account.**
Deposits are as stated, non-refundable; the exception to this being where an item is cancelled from production, delayed significantly past the point of other UK online retailers stocking them or where a significant increase in price has been applied. Please see below for details on cancellations and delays to pre-orders as well as Pre-Order Price Changes. When a pre-order is made on an item, it is ordered in specifically for the buyer and prioritised.
The full payment of a pre-order is not required until the item is in stock with us and ready to post.
When pre-ordered items arrive in stock, we will send a payment request via PayPal for the outstanding balance to the billing e-mail address specified at the time of purchase. The outstanding balance is required within 14 days of the request date. Please contact us immediately with any issues, or changes to e-mail and PayPal accounts.
If no contact has been received with 21 days of the request date, the pre-order will be cancelled and the 10% non-refundable deposit will be forfeit.
Transferring Pre-Orders: Deposits cannot be transferred between items unless in exceptional circumstances. Please contact us if you believe this to be the case.
Delays: If a pre-ordered item is cancelled by either our suppliers or the manufacturer, the full amount or deposit placed will be refunded in full.
Estimated dates for arrival of pre-order items are often frustratingly subject to change and delay; we do our best to update the estimated dates of arrival on each listed item and, where possible, keep buyers informed, If you would like an update on the status of a pre-order, please contact us.
We will continue to honour the pre-order agreement until the item arrives in stock. We ask our customers to remain patient, however, if an item has been delayed by more than 20 weeks and the buyer has an option to source it elsewhere from a named online retailer within the UK. Then pre-order payments or deposits will be refunded in full if requested.
Limited Availability/Short Delivery: We prioritise our pre-order customers on arrival of stock before listing an item as available on our website/eBay or social media.
In rare circumstances, we may only receive a partial allocation of an item that has been available for pre-order. In these cases, we prioritise on a first come first served basis; if you would like to know your queue placement for a pre-order please contact us. If subsequent allocations of the item are cancelled or severely delayed, please refer to the delays section above.
Pre-Order Price Changes: We order our items in a number of currencies and as such they are subject to fluctuation. Manufacturers and suppliers also reserve the right to change prices of stock at any time.
We will reduce the outstanding payment where an item comes in cheaper than originally quoted, we will only request additional payment if the cost of the item significantly increases from quoted, in which case the buyer is entitled to cancel their pre-order at a full refund of payment or deposit made. Minor fluctuation increases in price may affect the website price of the item, but we will honour the original price a customer has pre-ordered at in these cases.
In the rare case of a severe increase to a cost of an item, the buyer will be contacted by us at the contact details provided at time of purchase, before a request for payment is made.